Introduction
Please read Terms & Conditions before using this Site. By using this site, Users indicate their agreement to Terms & Conditions and you represent/warrant that you are at least the Age of Majority in your Province. If the User does not agree to Terms & Conditions contained, He/She may not access or use this Webstore. All prices displayed on this site are quoted in Canadian dollars.
Delivery – Proof of Legal Age
Shipping options are within Canada only. Packages are shipped via Canada Post and require ‘Age Verification’ upon delivery by the Purchaser (Signer must be of Legal Drinking age in the Province receiving shipment).
Important Notice Regarding Delivery during COVID-19
During these unprecedented times, Canada Post may be redirecting deliveries requiring Proof-of-Age to be picked up at the nearest Post Office. All shipments containing liquor require Proof-of-Age. Please Click Here for updates on Canada Post’s delivery processes.
Shipping Time
All orders will be processed for delivery within 48 hours of a confirmed ‘Purchase Order’. Delivery days vary between two to nine business days depending on location and are delivered by Canada post. The signer of the package must be of the legal drinking age in the province receiving the shipment.
Shipping Guarantee
The Liberty Distillery guarantees the safe delivery of products. Special care is taken to ensure orders are wrapped and packaged appropriately for shipment. In the unlikely event of breakage due to shipping, please contact us at sales@thelibertydistillery.com.
Returns and Refunds
Once accepted, Purchase Orders cannot be cancelled. The Liberty Distillery will ONLY accept the return of bottles ON-SITE AT THE DISTILLERY, PROVIDED the bottle(s) are sealed, have not been tampered with and there is no damage to the labels. The original Sales Receipt must also be presented with the bottle being returned. We will not accept returns by mail.
Order Acceptance, Amending Orders and Quantity Limits
In an effort to minimize the risk of fraud, we reserve the right to request a Credit Card Authorization Form for any order totaling $300 or more.
Full payment is required at the time of purchase. On occasion there may be a Sales Order that may have to be cancelled (or partially cancelled) due to inventory levels – items that are deemed “SOLD OUT”. The Liberty Distillery will contact customers if all, or any portion of an order must be cancelled and confirm if the Buyer wishes to proceed with a partial order.
Provided your package has not shipped, every effort will be made to amend your Sales Order request. Please email sales@thelibertydistillery.com. If the order has already shipped, no adjustments can be made.
Store Pick-up
If more convenient, it is possible to pick up your Sales Order at The Liberty Distillery on Granville Island (Monday through Friday from 11:30 am to 5:30 pm). Please be sure to indicate when placing your Sales Order and allow (48) hours for processing. Any orders received on a Friday will not be available to pick-up until the following Monday at the earliest. Identification will be required for Order pick-up by the Purchaser.
PO Boxes
We can only ship to PO Boxes with submission of a signed Credit Card Authorization Form and 2 pieces of valid identification, including 1 Government-Issued Photo ID. Once we receive your order, we will email you the Credit Card Authorization Form to the address specified in your purchase.
Cancelling your Order
Provided your order has not shipped, we can cancel your order and refund your card. Once your order has shipped it can no longer be refunded unless it is returned at the distillery with the original Sales Receipt (See Refunds and Returns).
Out of Stock Items
We are a True Craft distillery. Whiskey releases and our Seasonal spirits often ‘SELL OUT’. If your spirit choice is currently SOLD OUT, please sign-up for our newsletter so you can be notified when New and Return Spirit releases are scheduled.
Payment
Stripe is used to process online orders. All major credit cards are accepted by the system.
